Superior Tractor & Equipment Providing Solutions ~ Realizing Dreams Contact Us: Local: (541) 923-2370 Toll Free: (888) 247-2030 Find Us: 6176 S HWY 97 Redmond, OR 97756 View Cart KIOTI Mahindra Multiquip Toro Walker

Policies

ORDERING AND SHIPPING INFORMATION

By Submitting An Online or Phone Order You Have Agreed To All Terms and Conditions Listed Below. 

  • If this order has not shipped and you decide to cancel, a full refund for the item(s), less credit card merchant processing fees, will be gladly given.
  • Any order cancelled or refused after it has been shipped will have all restocking, freight, and credit card merchant fees deducted from any credit issued.
  • If for any reason you are not satisfied with your purchase, please call first. Do Not cancel your order with your credit card company; this will only delay any refund or credit due! Instead, contact a Sales Representative at (888) 247-2030 to solve the issue.
  • Allow 7 - 14 days for delivery on standard shipments. If you would like a tracking or PRO number for your shipment, please call and we will provide you with one..
  • Please consider your delivery options, detailed below, before placing your order. Our staff is happy to help you decide which is the best option for your equipment and delivery location, so please call if you would like to discuss

 Freight/Delivery Charges:

  •  Many items have "FREE FREIGHT" status; this DOES NOT INCLUDE Residential, Tailgate, Re-Delivery, or any other additional service that a commercial freight carrier may offer. Any additional services offered by a commercial freight carrier as listed above are the sole responsibility of the customer receiving the shipment. These services can be arranged in advance, however the cost associated with them are collected C.O.D. by the delivering freight line. Please refer to the "Truck Deliveries" section below for more detailed information about the delivery options available to you.
  • "FREE FREIGHT" as indicated on the Superior Tractor & Equipment site is considered "Curb Side Delivery Only" to one location. It is therefore understood that the customer receiving his/her shipment must have the means of removing the merchandise off the back of a commercial freight truck.
  • There is always an option that the customer may retrieve his/her shipment from a local freight terminal at no additional charge. The location of this terminal may vary. If you have any questions, please call (888) 247-2030 and ask one of our helpful sales staff for assistance.  
  • "FREE FREIGHT" does not include Next Day or Second Day Air shipments. These shipments are available for items weighing less than 60 lbs. at an additional cost.
  • All "FREE FREIGHT" is limited to the Continental U.S. Any shipment to Alaska, Hawaii, or any foreign location does not receive "FREE FREIGHT". We will however, deliver to a freight forwarder or shipping point within the continental U.S. at no additional cost, if the item has "FREE FREIGHT" Status.
Truck Deliveries: (Does Not Apply to UPS Deliveries)

Commercial truck freight lines offer what is termed “Curb Side Delivery”; this means that it is the responsibility of the customer who is receiving the shipment to have the means to unload what ever is being delivered. For instance, it is the customer’s responsibility to provide a forklift or loading dock for those items that cannot be unloaded by hand. “FREE FREIGHT” is where Superior Tractor & Equipment pays all inbound freight charges, however, this does not include Residential, Tail-Gate, Change of Address, or any additional charges that might be incurred by services other than basic freight delivery. Any costs for additional services (Tailgate, Residential, etc.) are the customer’s responsibility.

Superior Tractor & Equipment can request that the delivering freight line call the receiver prior to delivery to make additional arraignments. Please note that it is not the responsibility of Superior Tractor & Equipment to contact customers with delivery information; we do this as a courtesy. Any customers wanting the delivering PRO number from the freight line should call Superior Tractor & Equipment (888) 247-2030 and one will be provided.

There are three options available for truck deliveries: (1) Business Deliveries: No additional charges will be incurred as long as there is a forklift or dock where the merchandise can de offloaded from the tractor trailer. If you require "Tailgate Service" you will be charged for that service; Superior Tractor & Equipment is not responsible for that charge. Tailgate Charges will vary. Our experience is that “Tailgate Service” to a business typically costs between $50.00 and $100.00; however, it could be higher. (2) Residential Deliveries: Commercial freight lines have the right to charge an additional fee (over that which is covered by “FREE FREIGHT”) for Residential Deliveries with or without tailgate service. This fee is an additional charge imposed by the freight line, and Superior Tractor & Equipment is not responsible for these charges. You can arrange this additional service with the freight line and pay them directly. (3) Terminal Pick Up: This is a good alternative if do not have a business location to ship to or if you cannot be home to accept delivery. Superior Tractor & Equipment will provide you with a local terminal phone number and you can arrange to have your order ready at their dock.

Superior Tractor & Equipment requests that you consider one of the above mentioned delivery options prior to placing an order; this reduces confusion and frustration when trying to receive your order. If you order online, please indicate in the “Comments” field what delivery option you would like to use.

Damaged Shipments:

  • In the rare case of a damaged shipment, it is imperative that you note any irregularities on the Bill of Lading. Carton (box) holes, dents, tears, etc. must be noted on the form the driver gives you to sign when you are accepting delivery. If you sign for a package and DO NOT note any irregularities there is little Superior Tractor & Equipment or the manufacturer can do. If you open the package and there is hidden damage, call Superior Tractor & Equipment immediately and we will take appropriate action to solve the problem.And, please, also retain the original containers and packing for the inspectors.
  • If severe damage is present, please refuse shipment and call Superior Tool & Equipment immediately.

 


Return Policy:
  • No returns will be accepted without authorization from Superior Tractor & Equipment. Once authorization is granted, the customer will be issued a Return Merchandise Authorization (RMA) form. The Return Merchandise Authorization (RMA) is valid for 30 days ONLY. After 30 days, the RMA is invalid.
  • When returning an item, Superior Tool & Equipment will provide the customer with the return location.  Please call for this information at (888) 247-2030.
  • The customer is liable for all shipping costs when returning or exchanging an item to Superior Tractor & Equipment, unless the product has been damaged during shipping.
  • All items and packaging must be in original and sellable condition to receive a credit.
  • All warranty books, instructions manuals, parts, and accessories, as well as the original box in which the item was shipped, must be returned in order to receive a credit.
  • We highly recommend that you insure the item being returned.
  • Refunds are issued to the credit card account used to charge merchandise within 7 days after the item is received and credited by the manufacturer.
  • It is the customer's responsibility to report any damages/shortages within 24 hours of receiving the product. No claims will be accepted after 24 hours.
  • There are absolutely no returns on used or damaged products other than those products that have been damaged during shipping or are being returned due to an accepted warranty claim.
  • The purchase price at time of sale is final.


Sales Tax

Sales tax is not charged in most states.

Sales tax is only charged if orders are shipped to one of the following seven states:

  • California, Florida, Louisiana, Massachusetts, Maryland, New York, Pennsylvania


Payment Methods

Orders can be made in person, via our online order system, or by calling our office at (541) 923-2370 or toll free at (888) 247-2030.

We accept Visa, MasterCard, American Express, and Discover cards.

We utilize a secure server for all online transactions and do not store your credit card information.


Backordered Items

 If an item is backordered, we will notify you as soon as possible, usually the same day as your order. In most cases, we will know if there is a backorder at the time we place your order with the manufacturer.  If an item is backordered, we give you the option of cancelling the order or continuing on with the purchase.


Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.



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